Privacy Policy

We at THE WHITE ORCHID are committed to protecting your privacy at all times. By using our services or buying goods or subscribing to our newsletters you are agreeing to the use of your data that we collect in accordance with this Privacy Policy.

1. We do not sell, trade or share the personal information we collect from your use of this website www.thewhiteorchid.co.uk. We collect only what is necessary about you to provide our services to you. Your use of this website gives us the right to collect that information.

2. We may collect any information that you give us. This can include your name, address, contact details and other information, together with data about your use of the website. Other information that may be needed from time to time to process an order or request may also be collected.

3. We also collect information that is not of a personal nature. For example each time someone visits our website, we may collect the visitor’s IP (Internet Protocol) address and the address of a referring site.

4. Your internet browser has the in-built facility for storing small files known as cookies that hold information which allows a website to recognise your account. Our website takes advantage of this facility to enhance your experience. You have the ability to prevent your pc from accepting cookies but, if you do, some functionality on the website may be impaired.

5. Data relating to credit card payments is processed by PayPal on a secure website linked to ours and they have their own privacy policy. We don’t keep record of any of this data.

6. Details of your address and also the telephone number and email you have provided us will be shared with our courier partners. These details have been shared to assist in providing you with excellent delivery service and will not be used by this third party for any other reasons.

7. Data collected is held in accordance with the Data Protection Act in the UK. All reasonable precautions are taken to prevent unauthorised access to this information. This safeguard may require you to provide additional proof of identity if you want information about your account.

8. Details of your address and also the telephone number and email you have provided us will be shared with our courier partner Interlink. These details have been shared to assist in providing you with 1st class delivery service and will not be used by this third party for any other reasons.

9. Data collected is held in accordance with the Data Protection Act in the UK. All reasonable precautions are taken to prevent unauthorised access to this information. This safeguard may require you to provide additional proof of identity if you want information about your account.

10. We do not disclose personal information to third parties except when we need to do so in order to complete or process a transaction – e.g. when arranging for a courier company to deliver goods that you have ordered. We may also use information to keep in contact with you and inform you of new products or services.

11. You will have the opportunity to remove yourself from any mailing list if you so desire.

12. When we provide information of a general nature to third parties, for example, the number of individuals visiting our website or purchasing products from us, we will not use information that identifies those individuals.

13. We reserve the right to change this policy statement at any time. The updated policy statement will be available on our website so we suggest you read the statement from time to time when visiting our website.

14. When you register, you will be given the option to opt-out of subscribing to our regular update service which will send you email alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions. Such alerts may include marketing information about THE WHITE ORCHID, our subsidiaries or selected business partners.

15. At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular mailshot. Simply follow the indications in the e-mail.

16. This Privacy Policy does not apply to websites maintained by other companies or organizations to which we link and www.thewhiteorchid.co.uk is not responsible for any personal information you submit to third parties via our website. Please ensure that you read the Privacy Policy of such other companies or organizations before submitting your details.

17. You can also correct any factual errors in the information or you can require us to remove your details from any list under our control.

18. If you want to know what personal information we have collected about you, you can contact us at the following address:
THE WHITE ORCHID
Lynwood Road, Thames Ditton
Surrey. KT7 0DW

Or via email to hello@thewhiteorchid.co.uk
or via the contact form in our website www.thewhiteorchid.co.uk.